8. Return Procedure

  • 8.1. If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. RITES Skin Solution will not accept any returned goods should the return not follow the aforementioned return procedure.
  • 8.2. The Customer must send all returns within 7 days of receipt to: RITES Skin Solution, Oxford Manor, 21 Chaplin Road, Illovo, South Africa. It is advisable that a certificate of posting is obtained.
  • 8.3. In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to RITES Skin Solution before the refund or replacement can be issued.
  • 8.4. In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund less postage, where standard post & packaging will be charged at R75.00) only. Goods must be returned to RITES Skin Solution before the partial refund can be issued. When returning items you are strongly advised to obtain proof of posting. We cannot accept responsibility for parcels lost in transit
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